The Language of Leadership
Sunday October 9th, 9.00am – 10.30am Session Details Speaking in Positives, rather than Negatives Using words of Commitment – rather than Watering Down Words Painting Vivid Pictures – rather than using Jargon Giving Direct Answers to Direct Questions When things go wrong, saying Sorry – with Regret, Reason and Remedy Bill McFarlan Bill McFarlan is […]