Monday October 10th, 3.30pm – 4.30pm Session Details The EGCOA has undertaken key research in recent years, and at the Forum will outline the EGCOA Vision 2020 – an in-depth research project undertaken to create an overview of the European golf industry and develop and outlook for the development of golf through 2020. The Vision has […]
Monday October 10th, 2.30pm – 3.30pm Carin Koch Carin Koch is a professional golfer and multiple winner on the LPGA Tour in America and the Ladies European Tour. She played in four successive Solheim Cup matches between 2000 and 2005, earning 11 ½ points with a 10-3-3 win-loss-draw record and was instrumental in Europe’s 2000 victory, […]
Saturday October 8th, 9.00am – 10.30am Alan Williams Founder & MD, SERVICEBRAND GLOBAL Alan coaches leaders of service based organizations to deliver inspiring for competitive advantage, globally and in UK. He thrives on leading the transformation of service, culture and behaviour, using a values and purpose driven approach. Alan draws on a rare mix of extensive […]
Friday October 7th, 9.15am – 11.00am Session Details The Chairman and Club Secretary will describe a 120-year long journey of innovation and tradition in the Royal Automobile Club, outlining its importance in underpinning identity and contributing to long-term success. They will argue that they are complementary not contradictory concepts in a Club, and that a “balance” […]
Sunday October 9th, 1.15pm – 3.00pm Knut Wylde I was born in northern Germany, in a small village close to the city of Kiel, on the coast of the Baltic See just 100 kilometers south of Denmark. I graduated from High School in 1990 and started studying Hotel & Tourism Management for 2 years. Well, believe […]
Friday October 7th, 2.00pm – 3.30pm Session Details The reputation of your club is essential to its long-term business sustainability. In this presentation, Public Relations expert and former journalist Gary Firkins will show you how to develop and manage your club’s reputation, proactively and positively communicating to members, customers and communities. Using case studies and the […]
Friday October 7th, 2.00pm – 3.30pm Jeff Morgan Jeffrey D. Morgan, FASAE, CAE, is the Chief Executive Officer of the Club Managers Association of America (CMAA). He joined CMAA on October 1, 2014. Morgan is an association executive who has held various executive management positions in trade and professional associations for more than 25 years. Morgan […]
Tuesday October 11th, 10.30am – 12.30pm Martin Guntrip Having been Club Director of the AELTC for ten years, Martin Guntrip is the man behind the club’s continuing success. He was ranked number nine in Great Britain in his tennis playing years and, after a 20-year gap in commercial business, he was drawn back into the tennis […]
Sunday October 9th, 11.00am – 12.30pm Sarah Malone – Trump International Sarah Malone has led the development of Donald Trump’s multi-million pound golf resort in Aberdeen since its inception. Head-hunted by Trump himself in 2008, she joined the organisation as Executive Vice President of Trump International Golf Links, Scotland. From a virgin piece of land to […]
Friday October 7th, 2.00pm – 3.30pm Kevin Fish Kevin was Manager of the Glen GC in North Berwick, Scotland for 9 years, during which time he won the Club Manager of the Year award & was in the first group of Managers to secure the CCM designation in Europe. Kevin now leads a Club Development team […]
Friday October 7th, 11.30am – 1.00pm John Bull A specialist in leadership and organisational performance, John has spent more than 15 years studying, and in many cases working with, the leadership behind some the highest performing organisations in the world – in business, the social/voluntary sector, and elite sport. He is the founder of Tall Tree […]
Sunday October 9th, 9.00am – 10.30am Session Details Speaking in Positives, rather than Negatives Using words of Commitment – rather than Watering Down Words Painting Vivid Pictures – rather than using Jargon Giving Direct Answers to Direct Questions When things go wrong, saying Sorry – with Regret, Reason and Remedy Bill McFarlan Bill McFarlan is […]
