In March 2010 in a 14,000 sq ft warehouse in Decoy, Newton Abbot, Jim Mardell had a vision to create a family owned drinks wholesaler that could respond quickly to customer needs and deliver an outstanding service with the minimum of fuss. Since opening, the business now has a turnover in excess of £24M with a customer base of 2,500 customers supplying over 2,000 products.
From well-known brand names such as Carlsberg, Smirnoff and Guinness to the utterly quirky, Tolchards are the south of England’s leading drinks wholesaler. Whether you want the very latest in craft beers or the trendiest gin in town, we stock it all. Wines are at the heart of the company’s product portfolio combining a mixture of exclusive labels, classics, funky unusual styles and boutique wines. Backed up by the best industry service standards you can find, we really are a refreshingly different drinks wholesaler. Our trading partnerships are based on good old fashioned values which have been cemented by a hand shake and perhaps celebrated with a glass or two! These relationships help drive sales and develop margin to our mutual advantage.
Once your local Business Development Manager has opened your account, you will be nominated your personal telesales contact. You know they are there to support you as well as place your orders. Sarah, Kim, Michele, Claire and Abigail can answer your queries, or find you a solution.
Having invested in three warehouses, our experienced staff will make sure you get what you order, right, the first time. With our sophisticated system network, we can support your management reporting requirements with customised sales data.
We still work on flexible minimum orders and frequent deliveries to reflect your business needs. So if you want one bottle of a product added to your order or a pallet, it’s not a problem, we deliver. And with automatic routing systems you can be assured that you won’t get left behind! You can have confidence that Tolchards compete with ‘national’ distributors by providing unrivalled service levels at competitive prices.
Our delivery drivers are quite literally the face of Tolchards, week in and week out. They are employed by us and get to know you and your route. Not only do they deliver your drinks, but they listen to what you want, put your drinks where you want them, and act as an outstandingly strong communication link in our business. They are well liked for good reason; they do a fantastic job.
We pride ourselves on going the extra mile, making sure each customers needs are dealt with on a one-to-one basis; and experience is telling us that today’s fast-paced business welcomes this personal approach.
Tolchards are pleased to partner CMAE, with the aim to expand our ever growing network throughout the UK and Europe and to provide members with a professional service and importantly forge long lasting relationships.
Silverhills Road Decoy Industrial Estate,
Newton Abbot Devon,
UK enquiries 01626 333 426
International enquiries +44 (0)1626 333 426
Email: [email protected]