Jules has dedicated the last 12 years to the training and development of many large national and international organisations. Her successful methodology is based on the relationship she builds with clients and the effective and interactive design of coaching and training materials.
Jules is committed to power experiential learning and strives to fully understand the culture, strategy and leadership challenges within the client organisation.
Participants are challenged to reflect upon the choices they make and the behaviours and attitudes that often prevent them from getting optimal results.
A qualified NLP and Personality Profiling Practitioner, Jules has coached, trained and mentored over 10,000 employees helping them to achieve sustainable increases in their customer satisfaction and ultimately sales conversion results.
Jules works in all areas of Sales, Customer Service and Leadership Development.
Areas of expertise are Customer Journey Mapping, Customer Service Excellence, Sales Training, Performance Development, Adopting a Positive Mindset and Attitude, Mystery Shopper Reporting and Presentation Skills.
She brings great interpersonal skills, humour, challenge and empathy to all her work as well as high quality professionalism. All her courses are firmly rooted in interactive and experiential learning.
You can contact Jules on [email protected]
MDP sessions delivered:
- Operations Excellence, MDP 1
- Team Dynamics / Customer Service standards, MDP 2