Ross has been on a journey in Club Management for the last twenty years experiencing single site, multi-site and high performance club management.
He has a unique combination of experience in both the sports and business worlds that makes him a perfect fit for his present role of Club Manager at the most prestigious tennis Club in the World. His responsibility is to operate this very special Club both year round and during the Championships for his Members and a market place of over a billion people interested in tennis across the world.
He excelled as a professional tennis player, beating players ranked as high as seven in world, reaching a career high ATP ranking of 232. He has trained, practised and played with six world number ones and competed in numerous Grand Slam and ATP Tour Events across the World.
He was the first Scot to win an ATP Challenger Tour Title, opening the door for players like Andy and Jamie Murray. When his professional tennis career came to a natural end in 1998 he moved into the business world, initially managing a tennis program within the first Club in a new business, Next Generation Clubs.
He applied the same painstaking discipline, dedication, preparation and professionalism to the business world. He invested himself fully in understanding how a single site operates, experiencing and working every role from the bottom up before securing his first General Manager position. Over the next six years he ran some of the group’s largest clubs developing each from pre-opening to maturity before securing his first Group Role. The business (14 Clubs) was sold in 2006 and within a year acquired the David Lloyd Leisure Group in a £925 million deal.
In 2007 he became the Group Racquets Manager at the new David Lloyd Leisure business and was responsible for encouraging and developing the tennis of 180,000 members in 76 clubs across Europe, managing a team of over 500 coaches. He was responsible for the largest commercial club tennis program in the world which included “Tennis All Stars” with over 15,000 children playing tennis weekly in a standardized program.
From 2011 he spent three years as the Performance Network Manager at the Lawn Tennis Association responsible for the funding, structure and development of the Governing Body’s Performance Program.
In June 2015, he became Club Manager at the most prestigious tennis Club in the World and for the last three years has been immersed in the very highest standards of detail and operational performance. This has connected with his natural fascination with excellence and allowed focus on “detail and exceptional customer service, “a luxury which has been ill afforded in previous roles.
He is married to Pam, a consultant paediatric anaesthetist to the world renowned paediatric team at Great Ormond Street team, he has two great boys, Max (15) and Scott (11). His greatest achievement to date is balancing a family life with the needs of such exciting and demanding roles.