Job Vacancy: Membership & Golf Operations Administrator
Location: Hunstanton Golf Club, Norfolk
Position: Full-Time (Flexible hours to meet operational demands)
Salary: Competitive & Commensurate with Experience
About Us
Hunstanton Golf Club is a premier, historic championship links destination on the Norfolk coast, boasting a rich heritage and a highly vibrant, inclusive membership culture. We pride ourselves on delivering an exceptional, seamless experience to our members and visitors alike. As our operational team evolves, we are seeking a highly organized, enthusiastic, and customer-focused administration professional to join our busy club office.
The Role
This is a diverse, fast-paced, and highly rewarding role sitting directly at the heart of the Club’s daily operations. You will act as the primary face and voice for our members, executing membership administration while seamlessly coordinating golf bookings, club opens, and functions. Working in tandem with the General Manager and the wider department heads, you will ensure a warm, knowledgeable welcome and a flawless operational standard across the board.
Key Responsibilities:
- Membership Administration: Accurately manage all membership information in Intelligent Golf (IG). Supervise the annual renewal process, welcome new joiners, prepare onboarding packs, and promptly follow up on new enquiries.
- Golf & Event Coordination: Oversee and maintain the integrity of golf booking systems. Actively update IG with tournament parameters, course conditions, and event entries. Collate accurate master lists and numbers for Club Opens, functions, and away matches.
- Customer Relations & Communication: Serve as the primary operator of the shared bookings inbox and filter phone lines. Manage member-facing web content and drive engagement across the Club’s official social media accounts.
- Office Administration: Support the General Manager in compiling materials for committee and company AGMs, oversee locker/trolley inventory ledgers, coordinate postage, and maintain general club documentation archives.
About You (Requirements)
- An Active, Knowledgeable Golfer. You must possess a comprehensive, practical understanding of the game of golf, its formats (Stablefords, Medals, Matchplays), and Club culture. This allows you to converse naturally and authoritatively with members, visitors, and match managers.
- Technical Proficiency: Prior experience using club software suites (ideally Intelligent Golf) alongside Microsoft Office Suite is highly advantageous.
- Administrative Excellence: Proven track record in customer service, office coordination, or hospitality administration. Excellent organisational skill is a must to balance shifting priorities.
- Interpersonal Style: A friendly, polished, and accessible demeanour. You remain calm, adaptable, and highly resilient under pressure.
What We Offer:
- Competitive Salary based on previous experience and industry benchmarks.
- Exceptional Working Environment at an internationally recognized Top-100 course layout.
- Professional Development: Support for active industry networking and training pathways.
- Golfing Privileges and exclusive club staff benefits.
To Apply:
Please submit your comprehensive CV along with a tailored covering letter explicitly detailing your personal golfing background and professional suitability to the General Manager via email ([email protected])
Closing Date for Applications: 30th June 2026
