Effective interpersonal skills are essential for Golf Club and Leisure Managers, who must interact daily with members, guests, staff, committees, suppliers, and external partners. This two-day course is designed specifically for managers in this sector to enhance their communication, relationship-building, and conflict-resolution capabilities. The course focuses on practical, real- world scenarios such as managing member expectations, leading diverse teams, giving feedback to staff, and working collaboratively with Boards or Committees.
Programme Objectives
By the end of the course, participants will be able to:
- Communicate more clearly, confidently, and professionally in a club or leisure environment
- Build positive, productive relationships with members, guests, colleagues, and stakeholders
- Adapt communication styles to suit different personalities and team dynamics
- Manage difficult conversations with staff, members, or contractors calmly and effectively
- Resolve conflicts within teams or with members diplomatically
- Increase emotional intelligence (EQ) and self-awareness as a hospitality-based leader
- Provide feedback and direction that inspires improvement and performance
Target Audience
General Managers, Heads of Department (F&B, Golf Operations, Membership, Facilities, etc.) Assistant Managers and Duty Managers, Supervisors and Team Leaders, Aspiring leaders within golf clubs, country clubs, leisure centres, or sports venues
CMAE MDP participants seeking to deepen their interpersonal skills.
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