Club Shop Manager, The Queen’s Club

The prestigious Queen’s Club, located in London, is currently seeking a Club Shop Manager to join its esteemed team.

Established in 1886, The Queen’s Club was the first multipurpose sports complex ever to be built, anywhere in the world.

The Club offers its Members the opportunity to play Lawn Tennis, Padel, Real Tennis, Rackets and Squash on some of the finest courts in the world.

An oasis of calm, The Queen’s Club is situated conveniently close to the centre of London. Along with first-class sporting facilities, the Club also offers excellent entertaining and dining facilities, including an elegant restaurant, bar, museum, and The President’s Room, all of which are located within the Members’ Clubhouse. The overall setting is both tranquil and charming.

This, together with the array of racquet sports available, is why The Queen’s Club remains one of the most coveted memberships in the country.

The Club Shop Manager will oversee all retail related activities across the club, leading the retail team in delivering a professional, knowledgeable and friendly service for Members, guests and visitors. 

Key Responsibilities:

  • Manage all aspects of the club’s retail operations, including stock management, merchandising, and sales.
  • Develop and implement strategies to optimise sales performance and enhance the overall shopping experience for Members and guests.
  • Recruit, train, and supervise a team of retail associates, providing guidance and support to ensure a high level of customer service.
  • Monitor inventory levels and coordinate with suppliers to ensure timely replenishment of stock.
  • Maintain a clean, organised, and visually appealing retail environment, in line with the club’s standards of excellence.
  • Analyse sales data and trends to identify opportunities for growth and improvement.
  • Collaborate with other departments, such as Marketing and Events, to promote retail offerings and maximise revenue opportunities.
  • Stay informed about industry trends, new products, and competitor activities, and make recommendations for enhancements to the retail offering.
  • Ensure compliance with all relevant regulations and standards, including health and safety guidelines.

Qualifications:

  • Previous experience in retail management, preferably in a club, luxury or hospitality environment.
  • Proven leadership abilities, with the ability to motivate and inspire a team.
  • Strong communication and interpersonal skills, with a customer-centric approach.
  • Excellent organisational skills and attention to detail.
  • Proficiency in inventory management software and Microsoft Office Suite.
  • Flexibility to work evenings, weekends, and holidays as needed.

The role offers a competitive salary and a comprehensive benefits package.

To apply, please see – Club Shop Manager, The Queen’s Club — Opportunities — Colt Mackenzie McNair (coltmm.com)