Location: Marbella, Spain
Closing Date: 1st February 2020

The Member Relations Director’s primary duty is to increase the number of members in Los Naranjos GC and handle Member Retention through increasing Member participation at the Club. The Member Relations Director builds relationships and is instrumental in driving the member initiative and to attract new members. They champion the system/process to ensure new Members develop relationships, experience personalized service, cultivate Member recognition, join Clubs within the Club, and participate in a variety of programs and events that enrich their lives. The Member Relations Director also oversees internal and external communications at the Club. He/ She works directly with the General Manager and department heads to ensure timely and appropriate communication regarding the benefits and services promised at the time of enrollment to Members. Together with General Manager reporting directly to the board of operation.

REQUIREMENTS

  • Undergraduate degree preferred
  • Educational concentration in business, communications, journalism, public relations, hospitality management or recreation
  • Well documented experience in sales, marketing, relationship management, customer service, hospitality, membership
    associations and/or fundraising
  • Experience in leading a team or project to a successful outcome
  • High energy, outgoing personality
  • Strong organizational skills and attention to detail
  • Strong technical literacy including Microsoft Word, Excel, and social media
  • Diplomatic team player able to foster relationships with Members, employee partners and guests
  • Language skills: English and Spanish in addition, Swedish would be desirable but not necessary.

TASKS TO DEVELOP

  • Manage and partner with Membership Director on awareness/execution of Gifts of Membership, weekly Welcome calls/letters, monthly member sessions, quarterly Mixers and other initiatives designed to acclimate and connect new Members
  • Responsible for hiring, training and development of Member Services’ Employee Partners
  • Manage all steps of the member onboarding process at staff meetings and ensure proper execution by applicable department
    heads. Leads the onboarding of all new Members.
  • Manage the Club’s Member Services staff Job Requirements
  • Responsible for the creation, implementation, and execution of ongoing tournaments
  • Conduct tours for prospective members and orientations for new members
  • Tracks the performance of all membership activities
  • Communicate complete understanding of club documents, including memberships plan, rules & regulations, membership agreement

CONTRACT
Unlimited with 3 months probation

APPLICATION
Applications may be done by email at jr@losnaranjos.com with the subject “ Members Relations Director”